As long as the item is in original packaging and within 20 days of your receipt, we will refund the cost of the item to you.  However, you will be responsible for shipping costs. Please e-mail for prior authorization before returning any item.  Items being returned for full refund must be in new condition and in original packing.

PLEASE NOTE:  All returns must be shipped pre-paid.  All returns must be completed within 20 (twenty) days of receiving item.

If an item should be on back-ordered, we will send you an estimated time of arrival date.  You have the option of continuing with the order or cancelling it.  If the item is part of a larger order, and you choose to continue, we will split the order and ship the in-stock items.  When the back-ordered item is in stock, we will ship it to you.  If the back-ordered item is the only thing in your order, we will ship it automatically to you.  Of course, should you cancel the back-ordered item, we will refund the purchase price in the manner it was paid (PayPal, MasterCard, Visa).

We use UPS Ground for our  shipping.  Most orders will be received within 3 – 7 business days.  Shipping fees are non-refundable in the event of an exchange.

If something is damaged, we have to have complete details as to what the box looks like and what was damaged.  Digital photos would be greatly appreciated since UPS requires us to file a damaged package claim.  Also, you will need to keep the box/packaging for 15 (fifteen) business days to satisfy UPS.  We will file a claim with UPS and also, if necessary, we will send out a replacement.